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Have a question? Get in touch with us at info@shizuka.co.uk and we will get back to you within 6 hours. Or submit a contact form below.

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Help & Information

Delivery Information

Delivery to the United Kingdom takes 3 - 7 working days. Delivery to the EU takes 7 - 10 working days. Dispatch notifications are sent within 48 hours.

Return Information

We accept returns on all items so long as they are unused and in re-sellable condition. You have 30 days from delivery to return the goods if no longer needed.

What makes your Japanese incense special?

Our incense is crafted using traditional Japanese methods, ensuring an authentic and high-quality experience. We source the finest natural ingredients, including herbs, spices, and wood, to create rich and calming scents that help you unwind and bring peace into your space.

Can I burn incense if I have pets?

While our incense is made from natural ingredients, we recommend exercising caution if you have pets, especially small animals like birds or rodents. Always ensure the space is well-ventilated, and keep your pets at a safe distance from the burning incense.

Are your incense products safe to use?

Yes! Our incense is made from all-natural, non-toxic ingredients. We recommend burning incense in well-ventilated spaces and keeping it away from flammable materials to ensure safety while enjoying the calming benefits of the scent.

How should I store my incense?

To maintain the fragrance and quality of your incense, store it in a cool, dry place away from direct sunlight. Using an airtight container or box will help preserve the scent for longer periods.

How many do I get?

We sell tubes of sticks individually each containing 40 sticks.

How long does each stick of incense burn?

Each incense stick burns for approximately 30 to 45 minutes, depending on the specific blend and environment. The subtle, lingering fragrance can fill your space long after the incense has finished burning, creating a lasting sense of calm.